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FAQ

Our Service

The Thailand Supplements Market


Our Service

How Do I Make Payment?

At Our Office — You may use credit cards at our office and can also pay by cash. There are ATM machines in the building lobby. Please remember we operate during normal office hours so are not open after 5pm and are closed on the weekends. Click here for our address and a map to our office.

Bangkok — Cash on delivery is only available in central Bangkok as the stock is delivered by our messenger. If you live on the outskirts of the city then we will probably send by EMS and you'll normally get the goods the next day. Bangkok customers can also pay by Internet transfer, ATM payment, Paypal, Paysbuy and direct deposit into one of our company accounts. These methods are best if you are not going to be at home when our messenger is delivering your products. If you live in an apartment you can leave the money with the reception but you must be sure they can be trusted with your cash and to take care of your order.

Provinces — Cash on delivery is not available outside Bangkok as we rely on 3rd party companies to deliver for us and they won't accept payment on our behalf. In the provinces you should select transfer by ATM, Internet transfer, Paypal, Paysbuy or deposit directly into one of our company accounts.

If you want to transfer directly to one of our company accounts, see the details below. Please always let us know after you've paid so that we know it is ok to send your order out.

Siam Commercial Bank (Savings) - Asoke Branch - 0324334319
Account Name: Thai Sports Supplements Co.,Ltd.
Swift Code : SICOTHBK

Bangkok Bank (Savings) - Asoke Montee Branch - 9250011658
Account Name: Thai Sports Supplements Co.,Ltd.
Swift Code : BKKBTHBK

 

How are the goods sent?

Bangkok — For customers who live in central Bangkok we will use our messenger and you can pay cash on delivery. When placing your order please let us have a suitable window when we can deliver. If there is someone such as a maid or the security staff at your building who will receive the goods and pay your behalf please let us know in advance and also provide their contact number if possible. For those who live in the outskirts of the city we will probably send the goods by EMS and you will receive them the next business day.

Provinces — We normally deliver your supplements by the Thai postal service (EMS) but if the order is large or bulky we will use one of the transportation companies that specialize in bulk goods. With EMS you will have a tracking number to follow the shipment and this will be sent to you by e-mail late in the afternoon on the day the goods were sent from our office. In all cases please provide us with a full address and contact phone number. Be careful to include things like your room number (for condos), street number and village details etc. If you are not sure it is best to check an old bill for your condo fees or electricity. The delivery company may call you and if you are not fluent in Thai it is a good idea to provide the number of a Thai speaker who can describe exactly where you are.

 

How long will delivery take?

Bangkok — For customers in Bangkok who request cash on delivery we will normally deliver on the next business day. Our staff will call you first to check when you are available or to make sure arrangements have been made for the money to be left with someone if you are not at home. If you live on the outskirts of the city then we will probably send by EMS and you'll normally get the goods the next day.

Provinces — Normally, your order will leave our office the next business day after you placed your order and you will receive the goods within 3 business days, often sooner. 

If you live on an island or a remote province (other than Phuket) extra time may be needed to allow for your order to be sent from the mainland by boat. The companies that deliver around the islands, to remote provinces and sometimes even larger towns have a set schedule and may only pass your area once or twice a week or at a set time each day. If they can't find you or you miss a call you will need to wait for the next visit. Please be patient.  If the goods arrive just after the delivery company has made a visit to your area please allow a day or two extra for them to visit your home again. Having a fluent Thai speaker to help you is a good idea. And please be on the lookout for calls from an unknown number around the time you are expecting delivery. It will probably be the delivery company trying to contact you.

And of course, you can always call us (during normal office hours) if there are any problems and we will follow-up with the delivery company on your behalf.

 

Which Cites and Provinces Do We Deliver To?

Our supplement delivery service covers all of Thailand. This means all we will send your proteins, aminos and other sports accessories to all the provinces, cities, towns and villages in the country.

Provinces of Thailand / 76 Provinces


 
  North
1. Chiang Mai
2. Chiang Rai
3. Lampang
4. Lamphun
5. Mae Hong Son
6. Nan
7. Phayao
8. Phrae
9. Uttaradit
  East
1. Chachoengsao
2. Chanthaburi
3. Chon Buri
4. Prachin Buri
5. Rayong
6. Sa Kaeo
7. Trat
 
North-East
1. Amnat Charoen
2. Buri Ram
3. Chaiyaphum
4. Kalasin
5. Khon Kaen
6. Loei
7. Maha Sarakham
8. Mukdahan
9. Nakhon Phanom
10. Nakhon Ratchasima
11. Nong Bua Lamphu
12. Nong Khai
13. Roi Et
14. Sakon Nakhon
15. Si Sa Ket
16. Surin
17. Ubon Ratchathani
18. Udon Thani
19. Yasothon
1. Ubon Ratchathani
2. Udon Thani
3. Yasothon
 
West
1. Kanchanaburi
2. Phetchaburi
3. Prachuap Khiri Khan
4. Ratchaburi
5. Tak
  Central
1. Ang Thong
2. Ayutthaya
3. Bangkok
4. Chai Nat
5. Kamphaeng Phet
6. Lop Buri
7. Nakhon Nayok
8. Nakhon Pathom
9. Nakhon Sawan
10. Nonthaburi
11. Pathum Thani
12. Phetchabun
13. Phichit
14. Phitsanulok
15. Sukhothai
16. Samut Prakan
17. Samut Sakhon
18. Samut Songkhram
19. Saraburi
20. Sing Buri
21. Suphan Buri
22. Uthai Thani
 
South
1. Chumphon
2. Krabi
3. Nakhon Si Thammarat
4. Narathiwat
5. Pattani
6. Phang Nga
7. Phatthalung
8. Phuket
9. Ranong
10. Satun
11. Songkhla
12. Surat Thani
13. Trang
14. Yala

Nakhon (City) / 25 Cities

City Province
Chiang Mai Chiang Mai
Chiang Rai Chiang Rai
Hat Yai Songkhla
Khon Kaen Khon Kaen
Lampang Lampang
Laem Chabang Chonburi
Mae Sot Tak
Nakhon Pathom Nakhon Pathom
Nakhon Ratchasima Nakhon Ratchasima
Nakhon Sawan Nakhon Sawan
Nakhon Si Thammarat Nakhon Si Thammarat
Nonthaburi Nonthaburi
Pak Kret Nonthaburi
Phitsanulok Phitsanulok
Phra Nakhon Si Ayutthaya Phra Nakhon Si Ayutthaya
Phuket Phuket
Rayong Rayong
Samut Prakan Samut Prakan
Samut Sakhon Samut Sakhon
Songkhla Songkhla
Surat Thani Surat Thani
Trang Trang
Ubon Ratchathani Ubon Ratchathani
Udon Thani Udon Thani
Yala Yala

Muang (Town) / 111 Towns

Town, Province Town, Province
Amnat Charoen, Amnat Charoen Pa Tong, Phuket
Ang Thong, Ang Thong Padang Besar, Songkhla
Aranyaprathet, Sa Kaeo Pak Chong, Nakhon Ratchasima
Ayothaya, Phra Nakhon Si Ayutthaya Pak Phanang, Nakhon Si Thammarat
Ban Bueng, Chon Buri Pathum Thani, Pathum Thani
Ban Chang, Rayong Pattani, Pattani
Ban Mi, Lop Buri Phanat Nikhom, Chon Buri
Ban Phru, Songkhla Phang Nga, Phang Nga
Ban Pong, Ratchaburi Phayao, Phayao
Bang Bua Thong,Nonthaburi Phetchabun, Phetchabun
Bang Kruai, Nonthaburi Phetchaburi, Phetchaburi
Bang Si Mueang, Nonthaburi Phibun Mangsahan, Ubon Ratchathani
Bang Mun Nak, Phichit Phichit, Phichit
Betong, Yala Photharam, Ratchaburi
Bua Yai, Nakhon Ratchasima Phrae, Phrae
Buri Ram, Buri Ram Phra Pradaeng, Samut Prakan
Cha-am, Phetchaburi Prachin Buri, Prachin Buri
Chachoengsao, Chachoengsao Prachuap Khiri Khan, Prachuap Khiri Khan
Chai Nat, Chai Nat Ratchaburi, Ratchaburi
Chaiyaphum, Chaiyaphum Rangsit, Pathum Thani
Chanthaburi, Chanthaburi Ranong, Ranong
Chon Buri, Chon Buri Roi Et, Roi Et
Chum Phae, Khon Kaen Sa Kaeo, Sa Kaeo
Chum Saeng, Nakhon Sawan Sadao, Songkhla
Chumphon, Chumphon Saen Suk, Chon Buri
Hua Hin, Prachuap Khiri Khan Sakon Nakhon, Sakon Nakhon
Kalasin, Kalasin Samut Songkhram, Samut Songkhram
Kamphaeng Phet, Kamphaeng Phet Sanan Rak, Pathum Thani
Kanchanaburi, Kanchanaburi Saraburi, Saraburi
Kantang, Trang Satun, Satun
Kantharalak, Si Sa Ket Sawankhalok, Sukhothai
Khelang Nakhon, Lampang Sena, Phra Nakhon Si Ayutthaya
Khlong Luang, Pathum Thani Sing Buri, Sing Buri
Khlung, Chanthaburi Sikhio, Nakhon Ratchasima
Krabi, Krabi Si Racha, Chon Buri
Krathum Baen, Samut Sakhon Sisaket, Sisaket
Ko Samui, Surat Thani Sukhothai Thani, Sukhothai
Lamphun, Lamphun Su-ngai Kolok, Narathiwat
Lang Suan, Chumphon Suphan Buri, Suphan Buri
Lat Luang, Samut Prakan Surin, Surin
Loei, Loei Tak, Tak
Lom Sak, Phetchabun Takua Pa, Phang Nga
Lop Buri, Lop Buri Taphan Hin, Phichit
Mae Hong Son, Mae Hong Son Tha Bo, Nong Khai
Maha Sarakham, Maha Sarakham Tha Chang, Chanthaburi
Map Ta Phut, Rayong Tha Kham, Surat Thani
Mueang Phon,Khon Kaen Tha Khlong, Pathum Thani
Mueang Det, Ubon Ratchathani Tha Ruea Phra Thaen, Kanchanaburi
Mukdahan, Mukdahan Thanya Buri, Pathum Thani
Na San, Surat Thani Thung Song, Nakhon Si Thammarat
Nakhon Phanom, Nakhon Phanom Trat, Trat
Nakhon Nayok, Nakhon Nayok Uthai Thani, Uthai Thani
Nan, Nan Uttaradit, Uttaradit
Narathiwat, Narathiwat Warin Chamrap, Ubon Ratchathani
Nong Bua Lamphu, Nong Bua Lamphu Yasothon, Yasothon
Nong Khai, Nong Khai  

 

Will Weekends and Holidays Affect Deliveries?

There are many days in Thailand where offices, banks and government agencies such as the post office are closed. On these days we will not be able to deliver your goods. Customers in the provinces and expatriates are often not aware of these breaks but need to keep them in mind. For example, if you order late afternoon on a Friday before a long weekend, we will only be able to send the goods the following Tuesday morning. It may then be another couple of days before you actually receive them, depending on exactly where you are in the country. We will always dispatch your order as fast as we can but there are other factors beyond our control and, as with many things in Thailand, it is best to be patient.


The Thailand Supplements Market

Why are there less supplements available here than in other countries?

Many people notice that in Thailand it possible to buy steroids and pharmaceuticals in some shops with no prescription but the range of protein powders and aminos is far more limited. The rules governing all foods and drugs are very strict in Thailand and many products are prohibited due to having banned or unfamiliar ingredients. Thai FDA approval is required before any drug, food or cosmetic product can be legally sold in Thailand. The process is complex, time consuming and expensive. The fact that similar products, such as another brand of L-Glutamine powder, have received Thai FDA approval does not mean other brands can be imported without going through the same process. This tight regulation has resulted in a mushrooming of fake and dangerous products available in street stalls, informal websites and from private sellers. Many of these are dangerous and for more info on this please see our news section. While the Thai market probably contains too many strict rules the positive side is that once a product is properly approved it is normally safe to consume. You still need to be aware of fake FDA licenses and stickers so always buy from official distributors or trusted retailers.

In comparison to Thailand the supplements market in many countries is far too lightly regulated. In the USA for example, the FDA does not need to approve a supplement before it is produced or imported. The boom in herbal remedies, health products and sport supplements has taken place in a regulatory vacuum and many people aren't aware that there is no control over claims and ingredients in most countries.

Just because a protein powder or other supplement comes from a developed country, don't assume it is safe and effective. Most supplements companies buy their ingredients from places like China where there have been may problems with food and drug safety. The numerous deaths and positive steroid tests of professional athletes in recent years show the risks involved.

In Thailand city residents, office workers and the middle class have begun experiencing a rise in weight-related health problems. The number of commercial gyms has grown a great deal as people try and get in shape. Supplements form part of the solution and as time goes by more large brands will find it worthwhile to enter the local market.

Strict advertising rules make it hard to explain products like whey to Thais and the prices for these products makes them too expensive for most locals. As incomes increase and proteins, aminos and other supplements become more widely available and understood, the average Thai may begin to consider adding them to their diet.

 

Do supplements cost more in Thailand?

Visitors and expatiates in Thailand often ask about the perceived expense of supplements in Thailand. It is true that supplements like whey protein and creatine, like all imported goods in Thailand, usually cost more here than in their home markets. Transportation, VAT, import duties and margins for local retailers all add up. These factors alone can add 50-100% to the price we pay the manufacturers. Given these extra costs it's best to be suspicious if you encounter products claiming to be authentic imported sports supplements brands that are cheaper then the prices found overseas.

Often the differences are not as much as people often think. Due to the cheap cost of living and food in Thailand aminos and other supplements can look more expensive by comparison. Many Thais and Westerners living in Thailand survive on lower incomes than they would do in the west and this means buying imported products can take up a higher percentage of their disposable incomes.

It is also important to compare similar products when comparing prices. People often use a cheaper or low quality product as a basis for comparison. A tub of low quality whey protein bought in the US online should not be compared to a high quality isolate from Musashi. In the end you get what you pay for so if a product is cheaper it is usually because it costs less to make and it cost less to make because it was made with lower quality ingredients.

 

How Do Musashi Prices Compare?

Musashi is a premium brand and normally costs more than cheaper products with lower quality ingredients. The retail prices we charge here in Thailand are quite close to the recommended retail prices for Musashi in its home market of Australia.

For example, Musashi's L-Carnitine capsules have a recommended retail of AUD59.99, equivalent to 1,831.49 baht using the prevailing exchange rate as at March 7, 2013th (30.53 baht to 1 AUD). In Thailand, the same product retails for 2,050 baht.

Musashi's 900gm ISO8 (Lean) retails at AUD98.00 which is equivalent to 2,991.94 baht while in Thailand it retails price of 2,850 baht.

 

What about other supplements in Thailand?

The supplements market in Thailand is still in its infancy and the range of brands available is quite small. For the reasons outlined on our news and sponsorship section we strongly recommend against buying any supplement that is not Thai FDA approved and encourage you to check out all suppliers carefully, even those that claim to be selling "approved" whey proteins or food supplements. Click here for more info.

Furthermore, certificates and documents from overseas used as evidence to show the product is authentic should be discounted as they are easily available online and there is no way of knowing if they relate to the specific product a consumer is considering buying. Only a local FDA certificate and related import documents mean that a supplement is likely to be safe to consume. All importers are required to have registered offices, approved storage facilities and range of other documents and if in doubt these should be requested.

When comparing amongst Thai FDA approved whey proteins, creatine monohydrate, protein bars etc it is important to consider more than just the price per unit. Take a close look at size of the tub and work out the number of servings. Look at the nutrition panels and add up the numbers to make sure you are not buying a product with excess fats and sugars. This can be difficult due to the Thai rules requiring original nutrition panels to be covered but the reason for this is that often the labels of imported proteins and other supplements are simply not correct. All companies selling Thai FDA approved product should have copies of the various tests required by law so if in doubt contact them directly. If you have any questions regarding our products

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